Tchicaya Ellis Robertson, Ph.D. is a Senior Principal in Accenture’s Survey Insights Center of Excellence who enjoys using data and analytics to help tell compelling stories. She brings a wealth of experience in uncovering what people want and what organizations need, using advanced statistical methods to determine how her research translates into business outcomes.
With close to 25 years of corporate research experience, building on formal training in applied research methods and a specialization in Industrial/Organizational Psychology and a focus on Consumer Psychology, Dr. Robertson’s primary research explores both Future Workforce and Customer Experience measurement. She has co-developed and applied a data-driven approach to customer experience measurement that is changing the way companies think about the interactions they create with their customers. An expert in quantitative methods, Tchicaya’s research is fueled by advanced statistical modeling, analytics and survey-based research. She leads the innovation agenda for the survey insights team at Accenture, identifying and scaling innovation in the research process.